Support

Psyphire allows each account a maximum of 25 simultaneous MySQL connections on shared servers. The 25 simultaneous database connections should be sufficient. Most database connections open and close within a fraction of a second. A forum with 500 active members will rarely hit this 25 simultaneous connections.  The SQL server will timeout after 60 seconds of inactivity.

Setup SSH to use Git which is accessible from the command line (“git”).  If you are unable to access the application, do the following:

1. SSH into your account
2. pico -w .bash_profile
3. Add the following to end of the “PATH” variable: :/usr/local/cpanel/3rdparty/bin/
4. Save your changes
5. Reload: source ~/.bash_profile
6. Confirm your path new includes the new location: echo $PATH
7. Confirm that git works: git –version

You cannot backup individual applications within your account to the server (through cPanel or Installatron), but you can automatically schedule a weekly backup of your applications to a remote location that you can configure (such as a FTP site or Dropbox account).

• Click the wrench button near the application you want to backup
• Under “Default Backup Location,” select “Add a new backup location”
• Configure the settings for your new backup location
• Under “Automatic Backup,” select whether you want to automatically create a backup or not
• Save the settings

If you want to create a backup now at the new remote location:

• Click on the arrow pointing right (just to the right of the wrench)
• Define a label
• Click “Backup”

A backup of your entire file structure is created weekly and can be accessed from FILES > BACKUP within your cPanel account.  You can also restore backups from those locations.

There are 4 main reasons why plugins may be disallowed.  While a plugin may be disallowed for less common reasons, the primary 4 causes for blacklisting a plugin will be covered here. If you have additional questions or concerns, please contact us via phone or Live Chat for assistance.

The main reasons a plugin may be blacklisted are as follows:

• Duplicate Functionality
• Performance Concerns
• Security Vulnerabilities
• SPAM Plugins

Duplicate Functionality

You will find that our concerns ultimately coincide with keeping your site fully functional. Our WordPress offering is not a development platform and is designed around providing a highly optimized hosting experience with outstanding uptime, reliability, security, and performance.

For the overall health of both your website and the server and to provide the most optimized hosting solution possible, plugins that duplicate services that we already provide and include with your WordPress account may not be used.

Plugins that duplicate existing solutions can cause harm to your website. Multiple caching solutions can corrupt files required to view a site, over compressing javascript and css, or redundantly storing images preventing them from being updated.

Performance Detractors

Often plugins include functionality that may increase the server load at the time that the site is loaded. A high server load can prevent your site from being loaded quickly, and can even cause site and server downtime. This can be done a number of ways:

• Loading and reviewing large amounts of your code with every load.
• Over frequent database access.
• Poor database optimization resulting in database stability and speed issues.

These are just a few examples and are not by any means a comprehensive list. In order to ensure that your site is served quickly and reliably, we must restrict the use of inefficient plugins.

Security Vulnerabilities

We take the security of your website very seriously. It is important to note that software on your website can potentially be accessed by malicious third-parties.  We actively track many plugins with known vulnerabilities and prevent their installation to help provide you with the most secure possible hosting experience.

Note: A Known Vulnerability is when software has a documented method for circumventing your security,allowing anyone who specifically wishes to target your site to do so with a simple internet search.

Plugins with known vulnerabilities are often targeted by campaigns to compromise every site they are installed on due to the likelihood of widespread success.

We do our best to actively maintain a list of plugins with known vulnerabilities and blacklist them accordingly to help you maintain a healthy and secure website.

SPAM Plugins

In order to ensure the best experience for you, we blacklist plugins that are known to send SPAM. Many plugins are able to send mail via a script, which can result in plugins that abuse this privilege.

Plugins that send spam to users can be detrimental to your domain, as it may become blacklisted, or worse. It is important that sending email adhere to current SPAM laws.

Which Plugins are Disallowed?

• adminer
• automatic-wordpress-backup
• broken-link-checker
• cache-images
• counterize
• dbc-backup
• dynamic-related-posts
• ezpz-one-click-backup
• file-commander
• firestats
• fuzzy-seo-booster
• google-xml-sitemaps-with-multisite-support
• gosquared-livestats
• hc-custom-wp-admin-url
• jr-referrer
• newstatpress
• no-revisions
• portable-phpmyadmin
• pressbackup
• repress
• seo-alrp
• similar-posts
• simple-backup
• simple-stats
• simple-wordpress-backup
• snapshot-backup
• statpress
• statpress-reloaded
• statpress-visitors
• stats
• superslider
• toolspack
• total-archive-by-fotan
• total-backup
• track-that-stat
• tweet-blender
• visitor-stats-widget
• vm-backups
• vsf-simple-stats
• wassup
• wordpress-backup
• wordpress-gzip-compression
• wp-cache
• wp-complete-backup
• wp-database-optimizer
• wpdbspringclean
• wpengine-migrate
• wp-engine-snapshot
• wpengine-snapshot
• wp-s3-backups
• wp-time-machine
• yet-another-featured-posts-plugin

Yes, you can host sites for your friends on your web hosting account, as long as you are not charging them money for hosting.

However, if any of your friends need direct access to the databases or cPanel functions, they will need your cPanel login information.  You will need a special Reseller account so that each friend will have their own cPanel.  This is really a much better way to host multiple sites that do not have the same owner.

Remember, shared web hosting accounts may not resell their hosting to other people.  If you wish to resell hosting, you must request a Reseller account.

Yes, you can get one (1) dedicated IP address per PrimeTime and Business account.  NewComer accounts must be upgraded in order to receive a dedicated IP.  The dedicated IP address will be assigned to your entire account (all web sites assigned within your cPanel account).  Your primary domain and all addon domains and subdomains will use the same IP address. You cannot purchase a dedicated IP for only an addon domain. The IP is an additional $7/month. Contact us to order.

Our shared hosted accounts operate in carefully managed environments and have certain limits on what can be changed in order to maintain the stability of the server.

PHP has been configured to use the following settings:

safe mode = Off (cannot adjust – removed in PHP 5.4.0)
memory_limit = 256M (MAXIMUM)
max_execution_time = 30 (MAXIMUM in seconds)
max_input_time = 60 (MAXIMUM in seconds)
post_max_size = 64M (MAXIMUM)
upload_max_filesize = 64M (MAXIMUM)
enable_dl = Off (cannot adjust)

The above settings either CANNOT be changed or exceeded.  These limits are set to prevent extremely high resource usage in shared environments.  We have found that a majority of the PHP scripts will work within these limits, and the scripts that require more resources are best suited for a VPS or dedicated server.

In order to connect successfully and securely, it’s recommended that you use passive mode and explicit TLS encryption.  If you are unable to connect properly or see the file system contents of your account, ensure TLS encryption is set to “explicit” (NOT “implicit”), or disable TLS encryption entirely (though this will reveal your password to hackers that may be listening).

You must first create encryption keys in “Security > SSH Access” before you will be able to access your web site using SSH.  Once you have done so, import the keys into your SSH client and connect through port 222.

File uploads in PHP is disabled by default.  You can enable this feature by signing into cPanel and enabling file uploads in Software > MultiPHP INI Editor.

There are two primary methods to transfer your web site files to our servers:

1. cPanel Backup Wizard:  If your current hosting service offers cPanel access, you can use “Files > Backup Wizard” to backup your web site.  You can then use the same tool to Restore your web site on our servers using your new account settings.
2. FTP:  We recommend using either WS FTP, Cute FTP, or any standard web browser like Chrome or Firefox to transfer your web site files from your current hosting service to your local drive.  You can then transfer the files to our servers once you have received your account settings.
3. Still uncertain of what to do?  Contact us and we may be able to help you.

Once your web site has been transferred successfully, you must update your nameserver settings at your domain registrar:

NS1.PSYPHIRE.COM
NS2.PSYPHIRE.COM

Substitute your username in the following absolute path:   /home/username/

Your root web directory is located in: /home/username/public_html/  or   /home/username/www/

While you can use “Reset Password” to adjust your password, you cannot change your username.

Try the following:

1. Username/Password are case-sensitive.
2. DISABLE “Passive Transfer Mode” in your FTP client when attempting to connect.
3. Are you behind a firewall?  This may cause a problem because your site is also behind a firewall to protect the security of your site.  Try temporarily disabling your firewall.
4. Try another FTP client.
5. Try using a browser like Firefox or Chrome: ftp://yourdomain.com

There are a few ways you can access the files for your web site using cPanel:

• FTP:  You can create FTP accounts for accessing your web site files using “Files > FTP Accounts.”  You can then sign into your account using a standard FTP application using that account information.
• File Manager:  You can access the files for your web site using “Files > File Manager.”
• phpMyAdmin:  You can access your databases using “Databases > phpMyAdmin.”
• SSH: You must first create encryption keys in “Security > SSH Access” before you will be able to access your web site using SSH.  Set your SSH client to connect to port 222.
• WordPress: You can sign into your web site at: http://yourdomain.com/wp-admin/

Under “Metrics” in cPanel, all web hosting accounts have access to their web visitor statistics using Awstats, Analog Stats, Webalizer, and the raw logs for the current month.

Retrieving or Changing Your Lost Password

If you have forgot your password and need to reset it, you have a few options:

• For your main account, use this password reset form.  Use the email address you used when signing up for your web hosting account.
• For email account passwords, you have two options:
  • Click on “Webmail” at the top of the Psyphire web site and use the “Reset Password” link.
  • Click on “cPanel” at the top of the Psyphire web site and reset the password under “Email > Email Accounts.”
• For cPanel passwords, click on “cPanel” at the top of the Psyphire web site and use the “Reset Password” link

By default, new accounts use PHP 7.2.  However, you can optionally choose from other versions including 5.6 and 7.0.

Change the nameserver settings at your domain registrar to:

NS1.PSYPHIRE.COM
NS2.PSYPHIRE.COM

Settings can take effect within 15 minutes.  Full propagation of new nameserver settings across the Internet can take several days.