Knowledgebase

If you are having issues with the rendering of your site, consider the following:

• You have been blocked: Perhaps your IP address has been blocked by our firewall security as a result of many factors, including failed attempts to access your account.  If you have reason to believe you may have been blocked (your web site/email is accessible from a different location/network), please open a support ticket.
  
  
• Change PHP versions: Due to incompatibilities with your PHP scripts, you can change the PHP version used for your account from cPanel > Software > MultiPHP Manager.  However, it's recommended that you use at least version 5.6.  If your scripts are still failing, ensure you have the latest version of your PHP application, or find a more updated alternative.
  
  
• Disable mod_pagespeed:  A component of the caching strategy used by Psyphire to speed up the delivery of your website is Google's mod_pagespeed.  In rare cases, some web pages may not render correctly using the conservative configuration used on your server.  You can disable mod_pagespeed as follows:
  • Edit the file public_html/.htaccess, and add the following line:
    
  • ModPagespeed off
    
    
• Adjust Varnish cache: A component of the caching strategy used by Psyphire to speed up the delivery of your website is Varnish Cache.  In some cases, you may not see changes to your web site after you have made them due to caching.  You can temporarily disable Varnish Cache as follows:
  • cPanel > Software > Cachewall
  • Click "Enable Development Mode"
  • If still having issues, turn the feature "Off"
    
    
• Disable Cloudflare CDN: A component of the caching strategy used by Psyphire to speed up the delivery of your website is Cloudflare's Free CDN.  Note, this is disabled by default.  In some cases, you may not see changes to your web site after you have made them due to caching on Cloudflare's CDN.  If you have enabled the free CDN, you can temporarily disable it as follows:
  • cPanel > Software > Cloudflare > Sign in
  • Settings > Enable Development Mode
  • if still having issues, click "Domains" and change all options to "Off"