Due to the nature of abuse reports, our abuse department must be contacted directly via support ticket and resolved through the ticket process. Unfortunately Chat and Phone support departments may only assist in providing directions on how to submit abuse tickets, and may not directly assist with processing a ticket reporting abuse or creating a ticket on your behalf.
To report any abusive site or abusive activity, please email our Abuse department via support@psyphire.com to investigate the site or activity accordingly. To best assist us in correctly addressing reports of abusive activity please provide the following in the body of your report to us if any of the following items are available:
- Email headers from spam messages originating from our servers.
- Attack logs identifying activity originating from our servers.
- Any additional logs identifying potentially abusive activity on our network.
Please note that we may not be able to provide you with specific updates regarding your report due to privacy reasons.
Offending Sites
The offending site will be suspended and the owner will be given an opportunity to fix the problem or move to a Dedicated server. It is possible that sometimes we suspend a problem directory, but not an entire account. All issues are taken on a case by case basis.
“How will I know if I use too many resources?” There is no way for us to predict how much server resources your site will use. If your site is causing the problems, your account will be temporarily suspended and we will notify you immediately via email.
